Q: What is the source of jadeite merchandise listed on MeetJadeite.com?
A: The jadeite used for merchandise comes from Cambodia.
Q: Does the jadeite merchandise have quality certificate?
A: Every jadeite merchandise has quality certificate and the gift box.
Q: What payment methods does MeetJadeite.com support?
A: MeetJadeite.com supports multiple payment options, including credit cards (Visa, MasterCard, American Express, Discover), and PayPal currently.
Q: Where can MeetJadeite.com ship the packages?
A: Currently, the platform supports shipping within the United States ONLY.
Q: What is the estimated shipping time of jadeite merchandise?
A: Once receiving the order, the merchandise in stock will be shipped within 2 business days. However, for merchandise ordered on back-order, it may take 2-3 weeks for shipping as it needs to be produced or located from the manufacturer. For customized order, the shipping may take even more time for shipping as it needs confirmation of the size and style.
Q: What is the return and refund policy?
A: (1) If the order is cancelled before the package is shipped, the refund amount will be the full amount net of payment transaction fee. (2) If the order is canceled after the package is shipped, the buyer can return the merchandise within 7 calendar days after receiving the package. Buyer will be responsible for the shipping cost of return and ensure the return packaging is appropriate. After receiving the returned package, if the merchandise is in the original condition, the payment net of 20% of restocking fee and transaction fee will be refunded. (3) If the returned merchandise has noticeable wear and tear, the payment net of up to 100% of restocking fee and transaction fee will be refunded.
IMPORTANT: Customization order cannot be refunded.